If your drone is down,
we're here to help you rise back up.
This is our moment of truth!
We understand that when you have an incident you lose precious time and money.
That's why we designed a fast, simple and transparent claim handling process.
Our team is here to make sure you are taken care of, from submission until you are back in the air
How does the claim process work?
Submit a claim
A simple and straight forward
online process
Specialist Review
We will reach out to you
in a few hours
Handling Process
An adjuster will work to
make sure you are paid
What do we ask for?
In case of a crash/fly away
Part-107 Certificate
FAA UAS Registration Certificate
Proof of flight (digital flight log)In case of a crash/fly away
Official police report for theft
Proof of purchase
What our pilots had to say
The claim handling was perfect. The team was professional and got it done ASAP. I really appreciate it.
I have been delighted with SkyWatch AI. The claims process was clear, efficient and resulted in a remarkably fast settlement, allowing my company to re-invest and get back in business with minimal delay. I am a happy customer, and my clients are happy too.
I crashed my drone on Friday and submitted the claim the same day. During the weekend the team worked to process the claim and got it resolved by Monday. I got the money in 24 hours. I sure am grateful for SkyWatch and their team.
We’re here for you,
all the way
Have a question?
Contact our pilot support team.
Learn more on our Help center
How do I file a claim?
In the event of a claim, enter our dedicated Claim Portal and follow the given instructions.
You will be asked to provide:
- Contact details
- Date and time of incident
- Drone and equipment details
- Footage of damaged drone and location of incident
- Description of the incident
- Witnesses contact information
- Any additional relevant information/documentation
Once you have submitted your detailed report, a SkyWatch.AI representative will be in touch with you as soon as possible.
How long does it take to process a claim?
After submitting your information in the Claims Portal, a SkyWatch.AI representative will contact you within 24 hours.
After all the claim details are provided.
Remember, the more information provided from the beginning, the faster the process will be.
How do I decide if I should file a claim or not?
In case your drone crashed and got damaged, let us know as soon as possible. Even if it's a small repair our team will be able to provide guidance and your coverage will remain active.